At Aanis, we understand that sometimes plans change, and you may need to cancel your order. Our Cancellation Policy is designed to be as fair and straightforward as possible.

Order Cancellation:

• You can cancel your order within 24 hours of placing it for a full refund.
• To cancel your order, please contact our customer service team at contact@aanis.com with your order number and cancellation request.

Returns and Refunds:

• If you receive a damaged or incorrect product, please contact us within 7 days of delivery to initiate a return.
• We will provide a prepaid return label for the return of the damaged or incorrect product.
• Once we receive the returned product, we will issue a refund or send a replacement, as per your preference.

Non-Returnable Items:

• For hygiene and safety reasons, certain items such as opened food products cannot be returned unless they are defective or damaged upon arrival.

Refund Process:

• Refunds will be processed within 7-10 business days after we receive the returned item.
• Refunds will be issued to the original payment method used during the purchase.

Changes to the Cancellation Policy:

• Aanis reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

For any questions or concerns regarding our policies, please contact us at contact@aanis.com.